Privacy policy
Privacy Policy – DiscountAirConditioning
Last updated: February 2026
DiscountAirConditioning respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK data protection law.
Contact details
DiscountAirConditioning
Telephone: 01253 865628
Email: info@discountairconditioning.co.uk
1. What information we collect
We may collect the following information when you use our website, contact us, or request a quotation:
• Name
• Email address
• Telephone number
• Property address (where installation is required)
• Postcode and location details
• Details about your enquiry or project
• Information entered into our online quote wizard (such as room size, system type, and installation preferences)
If you contact us by phone or email, we may keep a record of your enquiry and any communication relating to it.
2. How we use your information
We use your information to:
• Provide quotations and installation estimates
• Contact you about your enquiry
• Arrange surveys, installations, or servicing
• Send quote confirmations or job information by email
• Maintain customer records for work carried out
• Provide aftercare, warranty support, or servicing reminders
We only use your information for legitimate business purposes related to your enquiry or work requested.
3. Email and quote handling
Information submitted through our website or quote wizard may be:
• Stored securely within our email and customer systems
• Used to generate and send quotations
• Retained as a record of customer enquiries and completed work
We do not sell or share your personal information for marketing purposes.
4. Uploaded installation photos
Customers may optionally upload photographs through our website when booking an installation.
These images help our engineers understand the installation environment and prepare equipment before arrival.
Photos may include:
• Indoor wall locations
• Outdoor unit positions
• General views of the property or access areas
Uploaded images are used only for installation preparation and customer service purposes. They are stored securely and are not shared publicly.
5. Sharing your information
We do not sell your personal data.
Your information may be shared only where necessary with trusted service providers, such as:
• Equipment manufacturers or suppliers (for warranty registration)
• Payment providers used for checkout
• Website hosting and infrastructure providers
• Email delivery services used for sending quotes or confirmations
These providers only process information as necessary to perform their services and are expected to handle data securely.
6. Website usage and cookies
Our website may use cookies to:
• Improve website performance
• Understand how visitors use the site
• Support analytics tools such as Google Analytics (if enabled)
You can control or disable cookies through your browser settings.
7. Data security
We take reasonable steps to protect your information, including:
• Secure email systems
• Password-protected devices and accounts
• Restricted access to customer information
• Secure hosting for uploaded installation photos
8. Data retention
We retain customer information only for as long as necessary to:
• Provide our services
• Maintain business and warranty records
• Comply with legal, accounting, or tax obligations
If you request that your information is removed and there is no legal reason to retain it, we will delete it.
9. Your rights
Under UK data protection law (UK GDPR), you have the right to:
• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion of your data where appropriate
• Object to or restrict how your data is used
To make a request, please contact us at:
info@discountairconditioning.co.uk
or call 01253 865628.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.